Aztec Signs Terms of Service

Aztec Signs appreciates our customers and suppliers, and we do everything we can to earn your continued bus­i­ness. Sensible Terms of Service are important to every bus­i­ness relationship, and are critical to solutions to problems which may arise in the course of our doing business together. Purchase of our products implies that you have read and ac­cep­ted our policies, and we urge you to ask us about any concerns you have as a potential customer before placing an order with us.

Terms of Service

Full payment is required with orders, in US dollars. We do not accept credit card or COD orders.

We accept payment by company or per­sonal check, USPS money order, and bank wire. We may delay order processing for new customers paying by personal check until the check has cleared. We may delay processing of large orders until the funds have cleared in our account.

We acknowledge all orders. If we receive a questionable order (e.g., product description or specifications incomplete, dollar amounts different from those quoted or on our website, etc.) we will contact you for clarification before proceeding further.

We send shipping instructions for approved stock product orders to our man­u­fac­tur­ers the same day we receive payment. Delivery of stock products orders can be ex­pected in 7-10 business days.

Custom product delivery takes from 7 to 30 days, depending on the nature of the product; we indicate shipping times for products on our website, and we advise of this at the time of order.

If you need a rush order or if delivery time is critical, call us at 877-942-9832 before ordering.

Returns and Refunds

Non-custom stock products: Please notify us within 10 days in the event of a pro­blem with your order. Returns are not permitted without our prior au­tho­ri­za­tion. Products must be in resalable condition without price tags or other mar­kings. Unless Aztec or one of our manufacturers shipped you the wrong product (e.g., you ordered black marquis letters, but the factory sent blue), re­turned mer­chan­dise must be shipped back at your expense, and you will be charged a restocking fee of 25%. Returned mer­chan­dise received damaged will not be credited.

Custom built, custom lettered products, custom imprinted products: Ab­so­lutely no returns are accepted on cus­tom products (e.g., vinyl lettering, bus­i­ness cards, imprinted promotional items, banners, posters, signs or sign faces with lettering and graphics applied, custom fabricated sign panels, sign cab­i­nets or channel letters), except in a case where the spelling on your product is not the same as on the proof you approved at the time of order. In this event, notify us immediately so that we can arrange the best, quickest resolution.

Damaged Shipments: See Shipping Policy below.

Shipping Policy

Once your order leaves with UPS, getting your shipment to you on time and in undamaged condition is the responsibility of the carrier. Aztec is not re­spon­si­ble for commercial delays in transit or for packages damaged in transit. At the time of delivery you should inspect all packages and products. Claims for dam­aged shipments must be filed with UPS or other carrier in accordance with the carrier's policies. In order to file a successful claim with any carrier, it is im­por­tant that you keep the crate/carton, all packing, and the dam­aged products in "as de­liv­ered" con­di­tion pending the carrier's investigation.

Privacy Policy

For invoicing and accounting purposes, we do receive your contact, billing, and shipment information, but we use that information only in our conduct of bus­i­ness with you. We will not reveal this data to anyone. We never sell or oth­er­wise share lists of our customers to third parties, and we do not email un­so­li­ci­ted information to our customers.